Privacy Policy

Super Oven Clean is committed to protecting the privacy and security of your personal data. This privacy policy describes how we collect, use, process, and protect your personal data in accordance with the UK General Data Protection Regulation (GDPR). This policy applies to all personal data collected through our website, over the phone, via email, or through any other means of communication with Super Oven Clean.

Super Oven Clean is a company registered in the United Kingdom, with its registered office at 62 Bartholomew Street, Newbury, Berkshire, United Kingdom, RG14 7BE. For the purpose of the UK GDPR, Super Oven Clean is the data controller. This means that we are responsible for deciding how we hold and use personal information about you.

We collect and process the following types of personal data:

• Personal Identification Information: This includes your name, address, postal code, email address, and telephone number.
• Service-Related Information: Details about the oven cleaning services you have requested or received.
• Payment Information: Please note, we do not store credit card details nor do we share customer details with any 3rd parties.
• Communications: Records of any correspondence and communications we have had with you, whether by phone, email, or other means.
• Website Usage Data: Information about how you use our website, including IP addresses, browser type, and pages visited (collected via cookies - details below).

We collect your data in the following ways:

• Direct Interactions: You may provide us with your data when you request a quote, book a service, contact us with inquiries, or provide feedback.
• Website Forms: When you fill out forms on our website, such as contact forms or booking forms.
• Automated Technologies or Interactions: As you interact with our website, we may automatically collect data about your equipment, browsing actions, and patterns using cookies and similar technologies.

We use your personal data for the following purposes:

• To Provide Services: To schedule and perform oven cleaning services, and to manage your account.
• To communicate with you: To respond to your inquiries, provide updates about your service, and request feedback.
• To Process Payments: To process payments for our services.
• To Improve Our Services: To analyse data to understand customer needs and improve our service offerings.
• To Comply with Legal Obligations: To comply with applicable laws and regulations.
• Marketing (with consent): With your explicit consent, we may use your data to send you promotional materials, special offers, or newsletters. You have the right to withdraw this consent at any time.

We will only process your personal data when we have a legal basis to do so. The legal bases we rely on are:

• Contractual Necessity: Processing is necessary for the performance of a contract with you, such as providing the oven cleaning services you have requested.
• Legitimate Interests: Processing is necessary for our legitimate interests, such as improving our services, provided that your interests and fundamental rights do not override those interests.
• Consent: You have given us explicit consent to process your personal data for a specific purpose, such as receiving marketing communications.
• Legal Obligation: Processing is necessary for compliance with a legal obligation to which we are subject.

We may share your personal data with the following categories of recipients:

• Service Providers: We may share your data with trusted third-party service providers who assist us in providing our services, such as payment processors, IT support, and marketing agencies. These service providers are contractually obligated to protect your data and only use it for the purposes we specify.
• Legal Authorities: We may disclose your data to legal authorities if required to do so by law or in response to a valid legal request.
• Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your data may be transferred to the acquiring entity.

We do not sell, rent, or trade your personal data to third parties for their marketing purposes.

We have implemented appropriate technical and organisational measures to protect your personal data from unauthorised access, use, alteration, or destruction. These measures include:

• Encryption: Using encryption to protect sensitive data both in transit and at rest.
• Access Controls: Limiting access to personal data to authorized personnel only.
• Regular Security Assessments: Conducting regular security assessments to identify and address vulnerabilities.
• Employee Training: Providing training to our employees on data protection best practices.

We will retain your personal data for as long as necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorized use or disclosure of your personal data, the purposes for which we process your personal data, and whether we can achieve those purposes through other means, and the applicable legal requirements.

Typically, we will retain your personal data for a period of [Insert Number] years after the last service provided or interaction with you.

Under the UK GDPR, you have the following rights regarding your personal data:

• Right to Access: You have the right to request access to the personal data we hold about you.
• Right to Rectification: You have the right to request that we correct any inaccurate or incomplete personal data we hold about you.
• Right to Erasure: You have the right to request that we erase your personal data, under certain circumstances.
• Right to Restriction of Processing: You have the right to request that we restrict the processing of your personal data, under certain circumstances.
• Right to Data Portability: You have the right to receive your personal data in a structured, commonly used, and machine-readable format and to transmit that data to another controller.
• Right to Object: You have the right to object to the processing of your personal data, under certain circumstances.
• Right to Withdraw Consent: If we are processing your personal data based on your consent, you have the right to withdraw that consent at any time.
• Right to Complain: You have the right to lodge a complaint with the Information Commissioner's Office (ICO) if you believe that we have infringed your data protection rights.

Our website uses cookies to enhance your browsing experience. Cookies are small text files that are stored on your device. We use cookies for the following purposes:

• Essential Cookies: These cookies are necessary for the operation of our website and enable you to use its features.
• Analytical Cookies: These cookies allow us to analyse how users interact with our website and improve its performance.

You can manage your cookie preferences through your browser settings.

If you have any questions or concerns about this privacy policy or our data processing practices, please contact us at:

Super Oven Clean

62 Bartholomew Street, Newbury, Berkshire, United Kingdom, RG14 7BE

07485 237 318
This email address is being protected from spambots. You need JavaScript enabled to view it.

We may update this privacy policy from time to time to reflect changes in our data processing practices or legal requirements. We will post any updates on our website and notify you of any material changes. Please review this policy periodically for any updates.